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Service Now

posted Feb 20, 2013, 12:03 PM by Ken Gribble   [ updated Mar 21, 2013, 10:44 AM ]

You may have heard that Computer Science is moving to Service Now, today, February 20, 2013.

Service-Now is a new Information Technology Service Management (ITSM) tool that will replace Computer Science’s Request Tracking system. Service-Now is being run by the CoE IT Shared Services, and all CoE IT staff will be using this tool to track and address IT issues across the college.

The first phase of the implementation started Feburary 12th, 2013, with each of the departments in CoE migrating to Service-Now. Once migration is complete, all email requests for IT assistance will be rerouted to Service-Now.
Email Addresses that will be Rerouted 


What email addresses will be routed to Service Now?

In CS, all addresses that previously went to the Request Tracking system will now go to Service-Now. This includes: 

support@cs.ucdavis.edu
support2@cs.ucdavis.edu
faculty-support@cs.ucdavis.edu

Please continue to use these email addresses as you did before, for all support requests.

Helpful Things to Know
  • All email communications regarding your request will now be coming from Service-Now and may be caught by your SPAM filter.  Please include "ucdavisit@service-now.com" in your email client address book to avoid this problem.
  • The email responses will look different from those you received before, and you will receive more email responses from Service-Now than with the Request Tracker.
Please see this document for further information! 


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